Return and Refund Policy

We strive to ensure you’re happy with every purchase. However, if something doesn’t work out, our return and replacement policies have you covered.

🔹 Return Window

• Returns are accepted within 7 days of delivery.
  
  
• The product must be unused, unwashed, unaltered, and in original packaging with tags intact.
  
  

🔹 Non-returnable Items

• Customized or stitched outfits
  
  
• Items marked as “Final Sale” or “Non-returnable”
  
  
• Products damaged due to misuse, wear & tear, or not following care instructions
  
  

🔹 Return Process

1. Email us at support@ethnicharms.shop with order number, reason, and product images.
   
   
2. Once approved, we will initiate a pickup or provide return address details.
   
   
3. After receiving and inspecting the product, the refund will be processed within 7–10 working days.
   
   

🔹 Replacement / Exchange

• Size or style issues? We offer free exchanges (once per order).
  
  
• Exchanges are subject to stock availability.
  
  
• For defective/damaged products, we will ship a replacement at no extra cost.
  
  

🔹 Refund Options

• Refunds for prepaid orders are issued to the original payment method.
  
  
• For COD orders, refunds are made via bank transfer or store credit.